Category Archives: Troubleshooting

Using LibAnswers to manage e-resources user enquiries at DMU Library

The Content Delivery Team at DMU Library & Learning Services have recently started to trial Springshare’s LibAnswers service, in the hope it will assist the library to manage its e-resource troubleshooting activities more effectively and seamlessly. Previous to using LibAnswers, … Continue reading

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Troubleshooting LibGuide

Over the past few weeks, DMU Library’s Content Delivery (CD) Team have been working on constructing a LibGuide to assist DMU Library staff with online resources troubleshooting. The objective of the team was to better help library staff recognise online resources problems (e.g. problems affecting library … Continue reading

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